Preparation is allocated $1,500 and is accepted against the brief, agreed eligible audience and verification records, 5 to 7 emails, two pre-launch review windows, suppression checks, light readiness/configuration and launch checklist. Operation and handoff are allocated $1,500 and are accepted against the operating record, one post-launch evidence-led optimization cycle, updates, reviewed replies, exported assets and final review.
You have three business days to identify a specific mismatch when a milestone is submitted. Silence never authorizes launch. Corrections to meet the scope are included; a changed offer or audience needs an agreed scope change.
If LevRevenue cannot deliver a milestone for reasons within our control, we offer to correct the missing work within five business days. If that fails, you may end the engagement and receive a refund of the prepaid amount allocated to that undelivered milestone. Completed, accepted milestones remain payable.
Client delays shift dates without authorizing additional fees. After ten business days blocked by a dependency, we agree a new slot or close against completed milestones. If you cancel, unstarted milestones are not charged; settlement for an in-progress milestone is agreed in writing up to its allocation.
Sending concerns can require pauses or reduced volume. We document the impact. First touches are scheduled to leave time for follow-ups, but late additions or pauses may prevent every contact completing the sequence. No result or sample-size threshold forces unsafe or unapproved sending.
These service terms are incorporated into a client-specific written scope agreed by both parties before the engagement starts.